I love processes and the science that goes into improving them. I love analyzing data to determine what we are doing right and where, and how we can take that and apply it to areas that may need some improvement. I love being able to be a part of giving employees the tools and training needed to help them give the customer what they ask for.
I also love to use my skills and experience to help with fundraising events at work and with friends. Fundraising has become quite an enjoyable activity and it feels good helping others.